- Welcome to
Appliance Master
Your trusted appliance repair
and support benefit.
Helping when essential household appliances and selected home electronics break down unexpectedly.
What it is
Appliance Master is built for real life: fast support, trusted technicians, and a controlled repair process that helps you get back to normal with minimal disruption.
A one call process – from start to finish! One call triggers a structured process, access to approved technicians, and a managed repair workflow so you are not left searching for repairers, negotiating quotes, or dealing with uncertainty. Appliance Master is a domestic household support benefit for a private residence and is subject to eligibility rules, waiting periods, usage limits, plan limits, and exclusions.
What we do
Repairs of major household appliances and selected home electronics typically found in a home.
How we engage
Telephonic assistance via a 24/7/365 helpline, or via email. Simply all or email us for service.
Where
We operate within South Africa, in all major cities.
More info
Relevant info is available in the faq section as well as via call or email.
Do you have a broken appliance and need a repair? Don't stress - just give us a call.
Our agents will help you get sorted in no time
How it works
How the repair process unfolds
Clear process, constant communication, and zero fuss. Here’s how requests are managed.
Log the Fault
Call us and provide the
appliance details and a clear description of the issue. You may be required to provide the
appliance serial number and supporting information such as photos or proof of ownership.
Assessment + Diagnosis
A remote troubleshooting process may be required first. If dispatch is required, an approved technician is arranged to inspect the appliance and confirm the fault. Depending on the appliance type and fault, a quotation may be required.
Approval before repair
Repairs must be authorised before work
begins. Once approved, the repair proceeds
within the authorised scope. Authorisation may include an economic repair assessment.
Where a repair is not viable, benefits are limited to the authorised diagnostic and
contribution rules in the membership terms and product schedule. We do not provide replacements.
Repair + Completion
The approved technician completes the repair. Turnaround times depend on technician availability and spare part lead times.
Our promise
We believe that an appliance breakdown should not be a hassle to your everyday life. Let us help you get back up and running.
Give us a call now.
What you can expect
Service area & timing
Appliance Master is available within the supported service area.
Booking times and repair completion depend on regional technician coverage, appointment availability, and spare part supply. Where parts are required, delays can occur while parts are sourced.
Delays due to parts availability, access constraints, or supplier lead times do not create additional benefits.
Usage limits & claims value
The following limits apply to the Appliance Master service:
- Call outs: Maximum of 2 call outs per household in any 12 month period, unless the product schedule states otherwise.
- Per incident limit: On the highest tier of Appliance Maste, the maximum claim value is up to R6,000 per incident, subject to the product rules, approval process, usage limits, and plan limits. Where a repair cost exceeds the approved benefit limit, the member remains responsible for the difference.
- Incidents per appliance: Maximum 1 approved incident per covered appliance in any 12 month period.
- One active request: Only one active request is permitted per household at a time unless otherwise approved.
- No reimbursements: No cash alternatives, reimbursements, or refunds apply unless approved in writing in advance.
Need help?
Let's talk about it
Give us a call or send us a message.
We’ll have an agent get back to you within one business day.
- Call and speak to an agent 24/7/365
- Or email us for assistance
Get in touch with us
Tell us about your query so that we can assist you.